Senior Technical Account Manager - RHEL/OpenShift

About The Job

Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux / OpenShift Container Platform. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers, establish high-value relationships with key stakeholders, understand their environment, share technical best practices, and serve as a point of contact for major incidents, managing customer expectations and communications to a resolution. As a Senior Technical Account Manager, you will work closely with Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You will be a team player, professional, dedicated to exceeding expectation...