Senior Tech Support Engineering Leader (AI-Driven Scale)

GoFundMe is hiring a Senior Manager, Technical Support Engineering to lead and scale the team across consumer and B2B experiences. You will oversee a multi‑team organization delivering exceptional support outcomes for a high‑volume platform and payment experiences tied to SMB and mid‑market customers.

You will shape the technical support strategy, champion AI‑enabled operations, partner with Engineering, Product, Care, Risk, Payments, and account management, and drive incident management,