Senior Tech Lead, Support & Operations | SLA, RCA Mentor

HCL Technologies Limited in Malaysia is seeking a Sr Technical Lead for Support & Operations to ensure the timely resolution of escalations and improve customer satisfaction. The ideal candidate will provide technical guidance and facilitate communication with key business stakeholders.

Responsibilities include managing escalated tickets, mentoring team members, and participating in customer meetings to address issues. The role offers industry-benchmarked compensation and benefits including healthcare and personal time off.