Found Description
Elevate client experiences as the Senior Team Lead for Technical Services at NTT DATA, embracing a hybrid working model. Manage a talented team to solve complex IT challenges.
Take charge in this developing management role, focusing on maintaining operational IT infrastructures and ensuring service level agreements are met. Your expertise will guide a team of Engineers and Specialists, ensuring effective resolution of incidents while enhancing client satisfaction and service delivery standards.
Key Responsibilities:
• Lead a team accountable for technical service management
• Develop client service policies to improve client satisfaction
• Manage escalated issues and troubleshoot complex problems
• Coordinate bids and proposals for seamless service delivery
• Ensure all client infrastructure is properly configured and operational
Requirements:
• Proven experience in technical services and IT service management
• Strong client relationship building and comm...
Take charge in this developing management role, focusing on maintaining operational IT infrastructures and ensuring service level agreements are met. Your expertise will guide a team of Engineers and Specialists, ensuring effective resolution of incidents while enhancing client satisfaction and service delivery standards.
Key Responsibilities:
• Lead a team accountable for technical service management
• Develop client service policies to improve client satisfaction
• Manage escalated issues and troubleshoot complex problems
• Coordinate bids and proposals for seamless service delivery
• Ensure all client infrastructure is properly configured and operational
Requirements:
• Proven experience in technical services and IT service management
• Strong client relationship building and comm...
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