Found Description
Responsibilities
- Incident Resolution and Support
- Monitor, identify and resolve issues reported by users in the SAP QM, PP, DMS modules and legacy systems
- Ensure incidents are resolved within agreed timelines (SLA)
- Log and document all issues and solutions
- Problem Analysis and Diagnosis
- Perform detailed analysis of system errors and failures
- Identify root causes to prevent recurrence
- Test and validate solutions before deploying to production
- Preventive Maintenance and Support
- Conduct periodic reviews to identify potential failures, apply updates/notes, support packages, cloud environment checks, log table reduction, etc.
- Monitor processes and systems to ensure high availability and performance
- Documentation and Training
- Create and maintain up-to-date documentation of implemented processes and solutions
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