Senior System Support Engineer

Job Summary

Containerboard System Support role focused on translating business requirements into technology solutions and providing end‑to‑end support for Containerboard software and data services.

Responsibilities

• Work with Containerboard businesses to understand and translate business requirements into technology solutions.
• Support ad‑hoc data requests such as extracts or database views and answer data‑related questions from business users.
• Perform impact analysis, develop business requirements, and create process and project documentation.
• Involved in all phases of software development life cycle including design, development, implementation, and testing for small projects and enhancements.
• Provide application support, including hands‑on development tasks such as bug fixes and changes.
• Handle end‑user questions and issues, user access reviews, and reporting.
• Participate in on‑call sup...