Found Description
The Senior Systems Engineer is responsible for managing advanced technical issues across client environments, including servers, networks, and applications. This role serves as a senior escalation point, ensuring timely resolution of complex incidents while maintaining system stability and client satisfaction.
Job Description
- Acts as the primary escalation point for Service Desk and Level1/2 support teams.
- Diagnoses and resolves complex issues across Windows servers, Exchange environments, and network infrastructure.
- Troubleshoots Office365 and Active Directory–related issues, including user access and configuration concerns.
- Investigates and resolves advanced technical issues involving storage systems, virtualization, and security threats.
- Performs root cause analysis and implements corrective and preventive solutions for recurring incidents.
- Provides remote support using monitoring and ticketing systems, ensuring...