Senior Support Engineer_01

FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.

Responsibilities

• Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs).
• Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes.
• Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.
• Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies.
• Maintain the knowledge base and documentation to support both customers and internal team members.

Requirem...