Found Description
Senior Support Analyst - PathWise Client Support
Role Overview
Join Aon as a Senior Support Analyst – PathWise Client Support and help deliver innovative, high‑impact solutions for our clients. As part of the PathWise Solutions Group (PSG) within Aon’s Reinsurance Solutions, you will provide client‑facing support for GPU‑based financial modeling technology across North America.
Responsibilities
As a Senior Analyst, you will report directly to the Director, Head of Client Management and support the client‑management services provided by PSG to its North American clients.
- Client Operations Support
- Monitor and respond to operational issues in PathWise based on client‑specific requirements and processes.
- Assess and prioritize user issues and ensure they are recorded and addressed in a timely manner.
- Create monthly reports for clients documenting system availability and support services provided.
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