Senior Success Engineer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!A Glimpse into Your New RoleTo perform this job successfully, an individual must be able to perform each essential functions satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Lead discovery sessions to understand the existing and desired business processes.Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.Deliver high-quality documentation of client requirements and design specifications for implementation.Deliver training tailored to c...