Senior Strategy & Operations Manager

About the role

As Senior Strategy & Operations Manager, you will act as a strategic partner to the SVP of Customer Experience & Delivery. Your role is similar to a Chief of Staff, grounded in strategy, operations, and execution. You will sit at the centre of the organisation, helping shape priorities, connecting work across teams, anticipating issues, and ensuring that the most important initiatives move forward. You are comfortable operating without perfect structure, can move between strategy and execution, and bring clarity to situations that are ambiguous or evolving.

Responsibilities

• Partner directly with the SVP of Customer Experience & Delivery on strategic priorities, planning, and decision‑making, translating direction into clear actions and outcomes.
• Drive cross‑functional initiatives that span Customer Success, Onboarding, Support, Product, and Commercial teams, ensuring alignment and execution.
• Anticipate risks, gaps, an...