Senior Specialist Solutions Architect, Amazon Connect

Job Overview

This role sits within the Applied AI Solutions Architecture team, part of the AWS Specialist and Partner Organization (ASP). We serve as the technical bridge between Amazon Connect customers and the service teams building AI‑powered contact center capabilities, helping customers become production‑ready with Amazon Connect's Unlimited AI features.

Key Job Responsibilities

• Lead customer engagements as the trusted advisor to understand business requirements, existing contact center architecture, AI readiness and help them technically validate Amazon Connect.
• Design agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, tool/action and Agent‑to‑Agent integration.
• Represent the voice of the customer; bring feedback to product teams to influence feature development and future roadmap.
• Provide advanced technical knowledge to doma...