Senior Specialist, Customer Operations

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build _a sustainable economy_ where everyone can prosper.
We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
Title and Summary
Senior Specialist, Customer Operations
Overview:
Role:
- Overall goal is to ensure a good customer experience for both external customers and internal stakeholders.
- Partner with external customers and internal stakeholders to analyze and resolve customer issues.
- Serve as point of escalation from L1 and other internal teams for issues and inquiries.
- Handles common customer escalations and engages senior team...