Found Description
Job Description
Fairmont St Andrews are looking for an exceptional Senior Spa Receptionist to lead our Spa Reception team and create unforgettable luxury experiences for every guest. The Senior Spa Receptionist will act as a role model for service excellence, supporting the reception team whilst driving treatment bookings, membership, retail sales and operational standards. This role supports the smooth operation of the Front Office while elevating each guest’s stay into a memorable Fairmont experience.
What you will be doing:
- Lead the day-to-day operation of Spa Reception, ensuring an exceptional luxury guest experience.
- Inspire, support and develop the Spa Reception team, leading by example in service excellence.
- Create memorable experiences for guests and members while championing Fairmont's Making Special Happen culture.
- Maximise treatment bookings, retail sales and membership opportunities.
- Build strong rela...