Senior Solutions Architect – AI-Powered CCaaS & Enterprise

A leading customer engagement solutions provider is looking for a Lead Solutions Architect to design and lead complex CCaaS solutions. This role involves architecting high-performance solutions across voice and digital channels, leading technical workshops, and providing strategic guidance on voice architecture and automation use cases. The ideal candidate will have 10+ years of experience in Contact Center architectures and strong executive-level communication skills. The position offers comprehensive benefits including healthcare coverage and paid time off.
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