Senior Solution Engineer for NVIDIA Experience, Compute Software

What you will be doing:

• Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create/update products and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to better enhance our knowledge base.
• Participate in the creation, maintenance, and versioning of documentation related to customer support processes, procedures, and associated guidelines.
• Apply agentic AI skills to solving customer issues and software development
• Occasional work on weekends and holidays to support customers

What we need to see:

• Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• At least 10 years of software engineering ...