Found Description
Responsibilities
- Lead scoping and discovery sessions with sales and client teams to understand business requirements
- Architect solutions for clients including best practice recommendations and on-the-fly suggestions
- Create accurate Statements of Work (SOW) encompassing requirements, deliverables, schedules, and pricing
- Partner with product, implementation, and sales teams to improve SOW processes and identify product gaps
- Translate client requirements to internal stakeholders to ensure alignment with product offerings
- Help build department methodology and tools to improve quality and efficiency
Requirements
- 3-5 years of experience in Professional Services, Consulting, or 5 years of IT project management in SaaS
- Experience with CX, CCaaS, and/or UCaaS solutions
- Familiarity with creating and managing Web Services (REST/SOAP/WSDL)
- Proven track record of managing and deli...