Found Description
About The Team
- Customer self‑serve experiences within the Hopper app and partner‑integrated flows
- Internal agent platforms that enable efficient, high‑quality human resolution
- HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for general travel partners
About The Job
As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post‑booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI‑driven voice and chat. You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self‑service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner‑specific experiences. You’ll report to a Sen...