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Senior Software Engineer - Customer Focused

EvenUp

toronto, on, Canada Full-time June 15, 2026

Found Description

Elevate your engineering career as a Senior Software Engineer in the Builders squad at EvenUp. Tackle high-priority customer issues while improving systemic processes to enhance product reliability.
In this critical role reporting to the CPO, you will utilize your 5+ years of experience to triage escalations, collaborate cross-functionally, and execute long-term fixes. Candidates should possess strong debugging skills and a product-minded approach to solve complex issues effectively.
Key Responsibilities:
• Triage high-priority customer escalations across the product
• Own escalations from investigation to long-term remediation
• Collaborate with various teams to coordinate fixes
• Identify and drive systemic improvements for product reliability
• Contribute to tooling, runbooks, and escalation workflows
Requirements:
• Minimum 5 years of software engineering experience
• Strong debugging and investigative capabilities
• Full-stack or backend experience...

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