Found Description
Location
Boston - Remote, Austin - Remote, Washington D.C. - Remote, Barcelona - Remote, Madrid - Remote, Valencia - Remote, Montréal - Remote
Employment Type
Full time
Location Type
Remote
Department
Service
About the team
The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.
We build and operate the systems that enable fast, high-quality support at scale, including:
- Customer self-serve experiences within the Hopper app and partner-integrated flows
- Internal agent platforms that enable efficient, high-quality human resolution
- HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners
Together, these platforms support millions of travelers a...
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