Senior Software Engineer - Customer Experience Platform

Location
Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

Boston - Remote, Austin - Remote, Washington D.C.
- Remote, Barcelona - Remote, Madrid - Remote, Valencia - Remote, Montréal - Remote

Employment Type

Full time

Location Type

Remote

Department

Service

About the team

The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

We build and operate the systems that enable fast, high-quality support at scale, including:

• 
  
• Customer self-serve experiences within the Hopper app and partner-integrated flows
  
• Internal agent platforms that enable efficient, high-quality human resolution
  
• HTS Assist, Hopper’s flagship agentic AI platform, used i...