Found Description
Job description
We’re looking for a Senior Service Desk Manager to join a 3-months renewable interim mission in a global transformation context 🌍. The goal? Replace the current management team and drive major process improvements ahead of a future permanent hire.
🎯 Your Mission
Lead and manage global support teams across multiple locations, time zones & languages 🌐
Drive incident management & support processes excellence ⚙️
Act as a hands-on leader (operational) – not a project manager 🚫📊
Improve and structure the Service Desk organization 📈
Ensure a strong people management approach, fostering engagement, performance and team cohesion 🤝
💡 You’ll need strong technical awareness (Microsoft, SAP, cloud), but you won...
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