Senior Service Manager - CDO

The candidate will play a key role in supporting business teams by developing, organizing, and maintaining all necessary service management documentation and reporting for both new and ongoing initiatives delivered by ING Hubs PH. This role spans a global, bank-wide scope, requiring frequent collaboration with various business partners—making strong communication and stakeholder management skills essential.

Key Skills

• Service Management Expertise – strong understanding of third‑party risk management principles, including outsourcing, service lifecycle, and operational processes.
• Documentation & Reporting – proficiency in creating structured documentation, dashboards, and reports using tools such as Excel.
• Communication Skills – excellent verbal and written communication, with the ability to engage and influence stakeholders across different levels and geographies.
• Analytical Thinking – ability to interpret data, identify trends, and...