Found Description
We are seeking a highly experienced Service Engineer L3 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.
As an L3 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. The position requires shift work and on-call duties as part of a continuous operations model.
- Lead the resolution of complex and high-impact incidents in distributed and online service environments
- Drive and oversee root cause analysis (RCA) and post-incident reviews across teams
- Identify systemic issues and implement long-term solutions to improve service reliability
- Build dashboards to provide visibility into SLA performance, service health, and team work...