Senior Service Disruption Specialist at SAP

Join SAP as a Senior Service Disruption Specialist in Toronto, ON, delivering effective incident management and crisis response. Drive operational excellence with your technical expertise in SAP technologies.
You will lead the incident and crisis management team, ensuring prompt responses to major incidents and coordinating resolution efforts. Your experience in technical operations and strong communication skills will be essential to manage escalations and enhance incident response procedures.
Key Responsibilities:
• Ensure timely response to major incidents and crises
• Act as primary point of contact for incident escalations
• Oversee root-cause analysis and preventive measures
• Communicate regularly with stakeholders on incident progress
• Develop initiatives to improve incident management processes
Requirements:
• 10+ years of technical operations experience
• Knowledge of SAP technologies and performance analysis
• Bachelor’s degree in Computer S...