Senior Service Desk Engineer - Advanced Technical Support

Cognizant is seeking an Advanced Technical Support Technician in Guadalajara to manage daily Service Desk operations, analyze recurring issues, and implement sustainable fixes that improve stability and user satisfaction.

The role requires deep technical troubleshooting across OS, databases, and integrations, with strong collaboration with product owners and engineers to prioritize fixes and enhancements. Hybrid work model and data security adherence are key.