Found Description
Elevate user experiences with OMERS as a Senior Service Designer in a hybrid model. Shape service initiatives from discovery to delivery, focusing on user needs and collaboration.
In this crucial position, you will leverage over five years of experience in service design, customer experience, and user experience research. You will lead workshops and collaborate with diverse teams to create user-centric service solutions. Engaging stakeholders through clear storytelling, you will turn insights into actionable strategies balancing business impact and member satisfaction.
Key Responsibilities: • Lead cross-functional workshops to foster innovative ideas • Own complete service design initiatives from start to finish • Conduct qualitative and quantitative research to gather insights • Develop service artifacts such as journey maps • Design new service propositions that respond to user needs
Requirements: • Over 5 years in service design or a related field • Strong...
In this crucial position, you will leverage over five years of experience in service design, customer experience, and user experience research. You will lead workshops and collaborate with diverse teams to create user-centric service solutions. Engaging stakeholders through clear storytelling, you will turn insights into actionable strategies balancing business impact and member satisfaction.
Key Responsibilities: • Lead cross-functional workshops to foster innovative ideas • Own complete service design initiatives from start to finish • Conduct qualitative and quantitative research to gather insights • Develop service artifacts such as journey maps • Design new service propositions that respond to user needs
Requirements: • Over 5 years in service design or a related field • Strong...