Senior Service Delivery Manager

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking a Senior Service Delivery Manager to lead the delivery of medium-scale infrastructure cloud solutions and maintenance projects. This role balances strategic Day 1 transformation initiatives (50%) with operational Day 2 support excellence (50%), focusing on infrastructure cloud solutions including system upgrades and technology refresh projects. You will ensure seamless service delivery aligned with customer requirements and service level agreements while driving continuous improvement and business g...