Senior Service Delivery Manager - Oracle Cloud

Connect clients with Oracle solutions as a Senior Service Delivery Manager at ArcLight Consulting. This remote position emphasizes strategic relationship management and service delivery excellence for multiple clients.
As a key player in the Customer Success team for ArcLight Consulting, you will manage service delivery for Oracle Cloud clients, ensuring satisfaction and success. This senior-level role demands proven expertise in account management and the ability to retain strong client relationships. You will work collaboratively with various stakeholders to address needs and facilitate smooth onboarding processes.
Key Responsibilities:
• Ensure top-notch service delivery across multiple client accounts
• Facilitate client onboarding and knowledge transfer
• Monitor service quality, escalations, and SLAs
• Lead strategic planning and business reviews with clients
• Identify upsell opportunities and collaborate on expansion efforts
Requirements:
• Bachelor's...