Senior Service Delivery Manager (Govt Project)

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The Senior Service Delivery Manager is responsible for managing day to day support of large scale maintenance projects meeting customer’s requirements and service level agreements.

Responsibilities

• Ensure that the team conducts health check, application monitoring, handles customer queries, investigates incidents reported, resolves incidents, applies fixes, and tracks incidents till closure.
• Assist the Program Manager to train and guide junior team members.
• Act as a focal point for all...