Senior Service Delivery Manager (Govt Project)

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery by combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Position Overview

The Senior Service Delivery Manager is responsible for managing day to day support of large scale maintenance projects, meeting customer requirements and service level agreements.

Responsibilities

The Activities Include

• Ensure that the team conducts health checks, application monitoring, handles customer queries, investigates incidents reported, resolves the incidents, applies fixes, and tracks incidents until closure.
• Assist the Program Manager to train and guide junior team memb...