Found Description
Join Maplesoft Group as a Senior Service Delivery Manager specializing in DB2 and EAI applications. This critical, on-site role is available in Toronto, London (ON), or Winnipeg (MB).
As the Service Delivery Manager, you will lead end-to-end delivery and client satisfaction across complex enterprise applications while ensuring compliance with SLAs and governance standards. Your hands-on experience in mission-critical systems will be vital to achieving operational excellence and driving continuous improvements.
Key Responsibilities: • Manage ADM delivery for Mainframe, SaaS, and Digital applications • Oversee compliance with SLAs, KPIs, and service quality • Lead ITIL-aligned processes for incident and problem management • Ensure audit readiness and adherence to quality standards • Act as the central point for client and stakeholder management
Requirements: • 12+ years in enterprise application delivery; 5+ in management • Strong background in regulated applic...
As the Service Delivery Manager, you will lead end-to-end delivery and client satisfaction across complex enterprise applications while ensuring compliance with SLAs and governance standards. Your hands-on experience in mission-critical systems will be vital to achieving operational excellence and driving continuous improvements.
Key Responsibilities: • Manage ADM delivery for Mainframe, SaaS, and Digital applications • Oversee compliance with SLAs, KPIs, and service quality • Lead ITIL-aligned processes for incident and problem management • Ensure audit readiness and adherence to quality standards • Act as the central point for client and stakeholder management
Requirements: • 12+ years in enterprise application delivery; 5+ in management • Strong background in regulated applic...
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