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Senior Service Delivery Manager - DB2 / EAI

Maplesoft Group, an SEB Company

toronto, on, Canada Full-time June 27, 2026

Found Description

Join Maplesoft Group as a Senior Service Delivery Manager specializing in DB2 and EAI applications. This critical, on-site role is available in Toronto, London (ON), or Winnipeg (MB).

As the Service Delivery Manager, you will lead end-to-end delivery and client satisfaction across complex enterprise applications while ensuring compliance with SLAs and governance standards. Your hands-on experience in mission-critical systems will be vital to achieving operational excellence and driving continuous improvements.

Key Responsibilities: • Manage ADM delivery for Mainframe, SaaS, and Digital applications • Oversee compliance with SLAs, KPIs, and service quality • Lead ITIL-aligned processes for incident and problem management • Ensure audit readiness and adherence to quality standards • Act as the central point for client and stakeholder management

Requirements: • 12+ years in enterprise application delivery; 5+ in management • Strong background in regulated applic...

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