Senior Service Delivery Manager at PLATO

Take charge of service delivery excellence at PLATO in Ottawa as a Senior Manager. Lead diverse teams, streamline projects, and nurture client relationships.
In this leadership role, you will shape successful software delivery teams while fostering an inclusive workplace culture. With a focus on employee engagement and project risk management, you'll play a pivotal role in enhancing client experiences and mentoring team members. Your mission is to ensure exceptional service delivery and contribute to innovation and growth at PLATO.
Key Responsibilities:
• Develop and mentor diverse software delivery teams
• Oversee multiple client projects in the region
• Drive employee engagement initiatives for a positive work culture
• Manage project issues and delivery risks
• Represent PLATO at industry events and networking opportunities
Requirements:
• 10+ years in IT with software testing experience
• 5+ years managing teams or projects
• Proven expertise in con...