Senior Service Delivery Lead — SLA & Incident Mgmt

NCS is seeking a Senior Service Delivery Manager to oversee day-to-day support of large-scale maintenance projects, ensuring alignment with customer requirements and SLAs. The role involves leading teams, reviewing plans, and communicating effectively with customers and vendors.

The ideal candidate has extensive IT project management experience, deep knowledge of SDLC, and strong skills in leadership, negotiation, and stakeholder management. Travel may be required as part of client engagements.