Found Description
We are seeking an experienced Senior SAP Retail MM/SD Consultant specializing in S/4HANA to provide Level 2 and Level 3 application support.
This position focuses on incident handling, problem resolution, bug fixing, and the implementation of small enhancements.
Responsibilities
- Analyze and resolve incidents and service requests related to SAP MM/SD processes within a Retail environment
- Perform root cause analysis for recurring or critical issues and propose sustainable long-term solutions
- Manage the full ticket lifecycle in ITSM tools such as ServiceNow or Jira, ensuring compliance with SLAs and support KPIs
- Collaborate with functional and technical teams, including third parties, for complex issue resolution
- Identify and drive problem management initiatives to reduce incident volume and improve process efficiency
- Document known errors, workarounds, and solution approaches in the Knowledge ...