Senior Salesforce Support Architect — Service Cloud & AI

Sovos is seeking a Support Systems Architect/Developer to own the build and continuous improvement of our Salesforce environment powering global support operations. You will design and implement Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel configurations to empower agents across time zones.

You will lead from design through deployment, maintain clean metadata and release pipelines, and integrate Salesforce with internal systems.