Senior SaaS Product Support Lead - API & Escalations

Strider is hiring a Product Support Manager for their Córdoba office. In this role, you will act as the escalation owner for complex technical issues and lead a team of product support engineers. We seek a candidate with over 5 years of experience in technical product support, strong SaaS background, and excellent communication skills in English.

Key responsibilities include resolving customer issues, defining support strategies, and collaborating with Product and Engineering teams. This is a mid-senior level position with significant responsibility and impact.