Senior Ruby Engineer — AI Copilot Leader

Zendesk is looking for a Staff Software Engineer to lead technical development in our AI Copilot organization, focused on creating impactful AI features for customer service. This role involves mentoring engineers, setting architectural standards, and collaborating closely with product and ML teams.

The ideal candidate has over 10 years of experience, excels in Ruby, and possesses strong skills in distributed systems and cloud technologies. Zendesk offers a hybrid work arrangement with a focus on flexibility and collaboration.