Senior Representative, Contact Center

Our Purpose- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build _a sustainable economy_ where everyone can prosper.We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible.Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._Title and SummarySenior Representative, Contact CenterOverview:Role:- Provides service and support for Mastercard products and services directly to customers and ensures service standards and SLAs are met.
- Acts as the voice of the customer by sharing reoccurring issues and opportunities for service improvement with management team.
**Responsibilities**:- Under general supervision, supports investigation and resolution of customer product/service inquiries, issues, concerns...