Found Description
- Regional governance and enablement role supporting Southeast Asia Epson Sales Companies (ESCs) in the development and management of Epson’s Service Partner ecosystem.
- Responsible to establish Service Partner framework, performance measurements, governance standards, and operational policies to ensure sustainable, performance driven, customer-centric service network across the region.
- Work closely with ESC Customer Service teams and Regional Technical teams to drive partner capability development, performance improvement, and operational excellence.
- In scope for both B2C and B2B Service Partners.
- Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation)
- Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives...