Senior Real-Time Workforce Analytics Lead

Hammerjack Pty Ltd in the Philippines is seeking a Senior Real Time Analyst to lead the real-time workforce management activities and ensure optimal staffing and performance across various programs. The role requires strong expertise in workforce management tools and excellent analytical and decision-making skills.

The ideal candidate will have 4–7 years of experience in Workforce Management, with a focus on contact center operations. This position provides a unique opportunity to drive continuous improvements and mentor junior analysts.