Senior Quality & Insights Lead – Multi-Campaign Ops

Probe Group is seeking a Senior Quality and Insights Manager to oversee quality operations at their Makati City location. In this role, you will lead a team, drive quality performance, and enhance customer experience across multiple campaigns.

Applicants should have at least 5 years of leadership experience in BPO and be skilled in analytics and stakeholder management. The ideal candidate is committed to operational excellence and continuous improvement.