Senior Quality Evaluator: Drive Call & Channel Quality

Concentrix is seeking a Sr. Quality Evaluator to monitor and evaluate inbound and outbound calls, emails, and chat for accuracy against quality standards. You will contribute to program performance improvements by providing insights and collaborating with Quality Leadership and clients.

The role involves calibration sessions, internal audits, maintaining knowledge bases, and supporting metrics-driven Balanced Scorecards to drive profitability and service quality.