Senior QA Engineer, Message Squad

Diabolocom builds AI-first, cloud-native contact center infrastructure designed for high availability, low latency, and global scale. As both a software provider and a telecom operator, we combine a fully owned carrier-grade voice backbone with a programmable CCaaS platform that supports real-time, high-volume communications across 60+ countries. Our architecture integrates proprietary AI models purpose-built for customer interactions and covers data enrichment, intent detection, call summarization, transcription, quality scoring, workflow automation and more. These services run on a modular, service-oriented stack accessible through APIs and engineered for multi-language, multi-region deployments. We operate a distributed infrastructure optimized for deterministic performance, observability, and resilience, supported by deep CRM integrations, intelligent routing engines and a high-throughput outbound dialer that enables sub‑second decisioning. A dedicated Diabolocom Research tea...