Found Description
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities
As a key member of our Customer Advocacy department, you'll lead the projects and process redesign that move our Customer Operations (Hardware) team from a human-driven to an AI-driven support model. At the heart of the role, you'll own our customer service knowledge base — the single most important input to our customer-facing AI agent — using your judgment to structure, redesign, and safeguard it so that both our AI and our technical support team can resolve customer issues quickly and accurately. Just as...