Senior Project Manager - CS Enterprise Projects

Job Description

This role sits at the intersection of Customer Success, operations, and special projects for Noa Enterprise - Docplanner’s AI notetaker solution for clinics. As we expand across different clinic setups, PMS environments, and markets, we are looking for someone who can bring structure to a complex space: shaping how we onboard, engage, and retain enterprise customers (Clinics), while helping define the processes, metrics, and ways of working that will support future growth.

It’s a strategic but highly hands‑on role, ideal for someone who enjoys navigating ambiguity across local vs global priorities, GTM vs Product alignment, and evolving customer needs, while building scalable operations.

Responsibilities

• Help shape and scale the Customer Success motion for Noa Enterprise, defining the operating model (KPIs, lifecycle, frameworks, and ways of working) to drive retention, expansion, and customer outcomes.
• Own and i...