Senior Project Leader Scarborough

Responsibilities

• Incident Management: Organize and lead sessions for incident playbook updates and criteria remodification.
• Incident Management: Ensure timely communication of incident-related changes to stakeholders.
• Project Coordination: Manage daily review of tickets (Verint and Genesys Cloud applications).
• Project Coordination: Facilitate weekly sessions for Verint team and vulnerability reviews.
• Communication & Reporting: Provide summary updates of ongoing activities to management.

Qualifications

• Robust project leadership and coordination skills.
• Expertise in incident management and compliance processes.
• Technical proficiency in Verint systems and related integrations.
• Effective communication and stakeholder management.

Benefits

What’s in it for you? Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every emplo...