Senior Program Manager, Outsourced Operations

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation.

Responsibilities

• Vendor & Site Management
  • Own end‑to‑end vendor relationships for assigned outsourced sites or regions, serving as the primary Remitly point of contact for all operational matters.
  • Hold vendors accountable to contractual SLAs, quality standards, and customer experience KPIs; lead ...