Found Description
Shape impactful customer experiences with Coveo as a Senior Customer Experience Program Manager. Drive engagement initiatives and enhance post-sale interactions for our global clients.
In this pivotal role within Coveo's Customer Experience organization, you'll develop scalable programs that foster customer engagement and accelerate adoption. Collaborating with cross-functional teams, you'll transform community engagement and voice of customer initiatives into actionable outcomes that create genuine connections across our customer base.
Key Responsibilities:
• Execute customer engagement programs through webinars and digital interactions
• Evolve the Coveo Connect community with self-service resources
• Partner with various departments to align customer experiences
• Coordinate timelines and workflows for customer initiatives
• Support Voice of Customer feedback initiatives and reporting
Requirements:
• Over 5 y...
In this pivotal role within Coveo's Customer Experience organization, you'll develop scalable programs that foster customer engagement and accelerate adoption. Collaborating with cross-functional teams, you'll transform community engagement and voice of customer initiatives into actionable outcomes that create genuine connections across our customer base.
Key Responsibilities:
• Execute customer engagement programs through webinars and digital interactions
• Evolve the Coveo Connect community with self-service resources
• Partner with various departments to align customer experiences
• Coordinate timelines and workflows for customer initiatives
• Support Voice of Customer feedback initiatives and reporting
Requirements:
• Over 5 y...
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