Found Description
Drive innovation in telecom solutions as a Senior Program Manager at Bell, focusing on Cloud Contact Center as a Service and AI advancements. Enjoy a hybrid work model.
Bell seeks an experienced Program Manager to lead the critical transformation of customer contact capabilities, focusing on Google Cloud Contact Center AI. This high-impact role requires oversight of legacy system decommissioning while creating robust AI solutions that enhance customer experiences. You’ll collaborate with multiple teams to ensure seamless project execution.
Key Responsibilities:
• Manage end-to-end CCaaS implementation and Google CCAI
• Oversee Agile frameworks as Epic Owner
• Execute detailed plans for Legacy IVR decommissioning
• Develop and prioritize AI optimization features
• Align project deliverables with strategic business goals
Requirements:
• Bachelor’s degree, Master’s preferred
• 8-10 years of relevant managemen...
Bell seeks an experienced Program Manager to lead the critical transformation of customer contact capabilities, focusing on Google Cloud Contact Center AI. This high-impact role requires oversight of legacy system decommissioning while creating robust AI solutions that enhance customer experiences. You’ll collaborate with multiple teams to ensure seamless project execution.
Key Responsibilities:
• Manage end-to-end CCaaS implementation and Google CCAI
• Oversee Agile frameworks as Epic Owner
• Execute detailed plans for Legacy IVR decommissioning
• Develop and prioritize AI optimization features
• Align project deliverables with strategic business goals
Requirements:
• Bachelor’s degree, Master’s preferred
• 8-10 years of relevant managemen...